Refund and Return Policy
At Satelarm, we prioritize your satisfaction and want to ensure your shopping experience is as seamless as possible. Our Refund and Return Policy is designed to provide clarity and transparency, empowering you to make confident choices. Please take a moment to familiarize yourself with the details below.
1. 30-Day Money-Back Guarantee
We stand by the quality of our products, and if you are not completely satisfied with your purchase, we offer a 30-day money-back guarantee. To be eligible for a refund, the item must be unused and in its original packaging.
2. Easy Return Process
Returning an item is straightforward at Satelarm. Follow these simple steps:
We accept returns by mail
– Please email us at firstname.lastname@example.org including:
- The reason you want the return + actual pictures of the product
- Order number/email address to place your order
Once we receive the email, we will review it and get back to you regarding whether to provide a return label.
– To return items, you need to do:
- Packaging your return items
- Send it to No 24, Ho Ngoc Lam Street, Quang Trung Ward, Quy Nhon City, Binh Dinh Province, VietNam
- Recipient Name: KHAI PHAT GENERAL TRADING COMPANY LIMITED Return
- Send us an email to the mailbox: email@example.com with the subject “Request for return & refund” and send us the Order number + Return item tracking number
Our customer service team will review your request promptly and provide instructions on how to return the item.
3. Refund Process
Upon receiving your returned item and inspecting it, we will initiate the refund process. Please allow 3-5 business days for the refund to be credited to your original payment method. Should you have any concerns or questions regarding your refund, feel free to contact our customer support team.
4. Damaged or Defective Items
In the rare event that you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or provide a full refund, including any applicable shipping costs.
If you wish to exchange an item for a different size or color, please contact our customer support team. We are here to guide you through the exchange process, ensuring a smooth and efficient resolution.
6. Contact Us
For any inquiries or assistance regarding our Refund and Return Policy, please do not hesitate to reach out to our customer service team at firstname.lastname@example.org.
Thank you for choosing Satelarm. We appreciate your trust in our products and are committed to delivering a positive shopping experience.