Working time: All week Mon – Fri (excluding holidays)

Shipping from: No 24, Ho Ngoc Lam Street, Quang Trung Ward, Quy Nhon City, Binh Dinh Province, VietNam

I. Delivery time

Once an order is placed, we begin to process the order based on the order information.

***Please understand:

Delivery time = Handling time + Shipping time

Handling time:

All of our orders will have a processing time frame of 1-3 business days from when payment is accepted. If there is a significant delay in the shipment of your order, we will contact you via email or telephone.

Shipping time:

  • 6 – 8 business days, excluding weekends for US Standard shipping
  • 2 – 3 business days, excluding weekends for Vietnam Standard shipping
  • 12-30 business days, excluding weekends for international shipping

Shipping time for missing orders/change in shipping address?

Orders are missing products or change shipping address. We will process takes 2-3 business days

  • 6 – 8 business days, excluding weekends for US Standard shipping
  • 2 – 3 business days, excluding weekends for Vietnam Standard shipping
  • 12-30 business days, excluding weekends for international shipping

II. Shipping fee

You can order as many items as you want and will never pay more than a flat rate for shipping for an order. This applies to all products:

Local  Shipment cost/ Order
US  $5.95
Vietnam  $1,29
Rest of World $15.95

This shipping rate includes all fees and charges for shipping an order.

III. When will I receive the tracking number?

Track your package

After an order has been shipped, a Tracking Number will be sent to you via email.

My tracking number is not working.

Tracking numbers may take 1-2 days to appear in the carrier’s system. Sometimes, carriers may experience delays in updating their websites or delivering orders. If the tracking number still does not work within 3 business days, please contact us at contact@satelarm.com

About Late Deliveries

Most packages are delivered on time. On rare occasions, orders show up after the estimated delivery date. 
– Possible Reasons for Delay Incorrect Address 
– Missing apartment, building, floor, or unit number 
– Severe weather conditions 
– International customs procedures 
When delivery is later than expected, please notify us via email: contact@satelarm.com. We will resolve it for you in 2 business days.

Questions about the Shipping should be sent to us at contact@satelarm.com